Support
Help for On-Site Radio on iPad, iPhone and iPhone Duo
Need a hand? Check the answers below. If you're still stuck, contact Skyrocket Radio and tell us your device, iOS version and what you were doing.
Getting started
- Allow access to your Music library when the app asks. On-Site Radio builds its log from the songs in your library.
- Pick your music in Settings: song files only, Apple Music only, or both.
- Set your format in the Clocks tab: lay out an hour of songs, sweepers, jingles and commercial breaks, then choose which clock plays at each hour.
- Add your sound in the Carts tab: import sweepers, jingles and commercials from the Files app, or record a voice track.
- Press Start on the Studio screen. Use Skip to move on, Stop to end, and the cart wall to fire a sound on cue.
Common questions
No songs show up. Make sure the app has access to your Music library: open the iOS Settings app, go to Privacy & Security, then Media & Apple Music, and turn on On-Site Radio. Also check Settings in On-Site Radio: if it's set to "Song files only" and your library only has Apple Music songs, change it to "Apple Music only" or "Both".
Why don't Apple Music songs overlap? Apple Music songs are protected and can only be played by Apple's own player, so they play back-to-back. Sweepers and jingles start a few seconds before the end; you can change how many in Settings. Song files you own overlap at the fade.
A song ends too early or too late. Tap the song in the Library to open it, then move its segue point on the waveform and preview it. Settings also has the overall fade level and timing.
Which audio files can I import? Common audio formats, such as MP3, M4A, AAC and WAV, from the Files app, including iCloud Drive. The app copies them in and evens out their volume.
Recording a voice track stops the music. That's on purpose: the microphone would pick up the station. Record when you're off air, then add the voice track to the log or the cart wall.
Can I play it through other speakers? Yes. On-Site Radio plays through whatever your iPad or iPhone is connected to, such as Bluetooth or AirPlay speakers, or a cable to a sound system.
Is my data collected? No. See the privacy policy.
Contact
On-Site Radio is made by Skyrocket Radio. Reach us through the contact page.